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Troubleshooting

Fix “Invalid Credentials” in AutoEdit

An invalid-credentials message is usually resolved by confirming the purchase email, resetting the login if available, checking for copied spaces, and verifying that the correct AutoEdit product panel is open. If those steps fail, contact official support with the order email and a screenshot.

Devin Huynh, founder of ELEVEN PERCENT and AutoEditDevin HuynhFounder, ELEVEN PERCENT · LinkedInScheduled Aug 16, 2026, 2:00 AM ICT · 6 min read
YouTube cover for Event Recap Mode tutorial

What this means in a real edit

An invalid-credentials message is usually resolved by confirming the purchase email, resetting the login if available, checking for copied spaces, and verifying that the correct AutoEdit product panel is open. If those steps fail, contact official support with the order email and a screenshot. The practical goal is to shorten the distance between imported footage and a sequence you can evaluate with your own eyes and ears.

This guide is based on questions left by editors on the ELEVEN PERCENT YouTube channel. Test a short representative section, inspect every generated decision, and expand only after the sequence behaves as expected.

A reliable workflow

  1. Prepare the project. Organize media, verify frame rates, sync audio, and save a duplicate sequence.
  2. Define the deliverable. Decide aspect ratio, duration, audience, music, and the moments that cannot be missed.
  3. Run a short test. Use representative footage before processing the full job.
  4. Review the assembly. Watch without stopping once, then fix structure before individual shot details.
  5. Finish deliberately. Handle color, sound, titles, VFX, captions, and export checks after picture structure is stable.
Premiere Pro timeline and AutoEdit controls shown during Event Recap Mode tutorial

Watch the walkthrough

OFFICIAL SUPPORT

Continue with the step-by-step docs

The ELEVEN PERCENT help center includes installation, usage, BPM, B-roll, automatic cutting, VFX, interview, documentary, and troubleshooting instructions.

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Common mistakes to avoid

FAQ

Frequently asked questions

What is the fastest way to start fix “invalid credentials” in autoedit?

An invalid-credentials message is usually resolved by confirming the purchase email, resetting the login if available, checking for copied spaces, and verifying that the correct AutoEdit product panel is open. If those steps fail, contact official support with the order email and a screenshot.

Should I keep a backup sequence before using AutoEdit?

Yes. Duplicate and clearly label the working sequence before any automated pass. A backup makes A/B comparison easy and gives you a clean recovery point if media, timing, or settings need to be changed.

Does AutoEdit replace the editor?

No. AutoEdit accelerates repetitive preparation and first-pass assembly. The editor remains responsible for story, taste, continuity, client requirements, licensing, color, sound, and final quality control.

Where can I verify current compatibility and pricing?

Use the official AutoEdit bundle product page linked in this guide. Product requirements and commercial terms can change, so the live product page is the source of truth.

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